Your guide to K&E pristine cleaning's terms
Welcome to K&E pristine cleaning! To ensure a clear and excellent experience for everyone, please familiarise yourself with our terms and conditions. These guidelines cover important aspects of our service, from bookings to payments, helping us maintain the highest standards of cleanliness and customer satisfaction in Reading, United Kingdom.
Our cancellation policy
At K&E pristine cleaning, we understand that plans can change. To reschedule or cancel your cleaning appointment, please notify us at least 24 hours before the scheduled time. Cancellations made within 24 hours of your appointment will incur a 50% service charge. For same-day cancellations, the full 100% of the service fee will be charged. We always do our best to work with our clients and appreciate your understanding.
Payment terms and options
For your convenience, payment for K&E pristine cleaning services is invoiced after the service has been completed. Payment is required within 48 hours of receiving your invoice. Our bank details will be clearly provided on the invoice for direct transfers. Should you prefer to pay with cash, please let us know in advance so we can make the necessary arrangements. We strive to make our payment process as straightforward as our cleaning services.
Got a concern? let us know
Your satisfaction is our top priority at K&E pristine cleaning. If you have any concerns about our cleaning service or if something doesn't meet your expectations, please speak to us as soon as possible. We encourage open communication to promptly address any issues and ensure we deliver the pristine results you expect. Your feedback helps us to continuously improve our services.